Critical Role Shop US

<p>Gift cards can only be used in the store where it was originally purchased.</p>

Gift cards can only be used in the store where it was originally purchased.

Can I use my gift card from a different Critical Role store (CAN, EU, AUS, UK)?

General

Do I need an account to place an order?

What is the value of having an account?

How secure will my data be if I create a Critical Role Store account?

Why can’t I sign in to my account?

I've purchased products on another regional Critical Role Store in the past; will my details transfer over?

How often do you restock items?

Can I still shop at the Critical Role US Store?

Are your items true to size?

How do I access my digital item?

How do I know if my order was successful?

Can I change my billing address?

This is a gift. Will this include pricing and my personal information?

Can you gift wrap my order and put a special note on it?

Does my gift card from the Critical Role US store expire?

How should I care for my shirt?

How can I pay for my order?

Guide to the new EU VAT scheme

What are your signature requirements on delivery?

Do international orders have to pay customs, duties, and taxes?

Can I change or cancel my order after it’s been placed?

General Office Hours

How do I change my order?

Glorious Gilmore's Hours of Operation

What is your shipping policy?

How much does shipping cost?

When will my order be processed?

Can you explain the different shipping options?

Can I split an order to go to different addresses?

Can I ship to another country internationally?

My order was “marked” as delivered, but I didn't receive it. What should I do?

I did not receive my order

Tax ID Requirements for Shipments to Brazil (Updated June 16, 2021)

Order Shipments

Orders Placed During Holiday Season

Guide to the new EU VAT Scheme

What is your policy?

Shipping

When I refund my order, why isn’t the shipping fee refunded?

How can I report an issue with my order (defect, exchange, refund request, etc.)?

Can I return the digital product for a refund?

International Return + Exchange Policy

Eligible Exchanges / Returns and Store Credit

Taldorei Campaign Setting Reborn and Candela Obscura Core Rulebook Return Policy

Return and Exchanges

Can I use my gift card from a different Critical Role store (CAN, EU, AUS, UK)?Updated 2 years ago