Critical Role Shop US

<p id="isPasted">Office Working hours:</p><p>Our department is available 9 AM Pacific Standard Time to 6 PM Pacific Standard Time 7 days a week. We do have an automated system during our off hours that gathers all of your details and prepares it for us the next time we are available. If you need to contact Customer Support please do so <a href="https://shop.critrole.com.au/pages/supportform">here</a>.</p>

Office Working hours:. Our department is available 9 AM Pacific Standard Time to 6 PM Pacific Standard Time 7 days a week. We do have an automated system during our off hours that gathers all of your details and prepares it for us the next time we ar

General Office Hours

General

Do I need an account to place an order?

What is the value of having an account?

How secure will my data be if I create a Critical Role Store account?

Why can’t I sign in to my account?

I've purchased products on another regional Critical Role Store in the past; will my details transfer over?

How often do you restock items?

Can I still shop at the Critical Role US Store?

Are your items true to size?

How do I access my digital item?

How do I know if my order was successful?

Can I change my billing address?

This is a gift. Will this include pricing and my personal information?

Can you gift wrap my order and put a special note on it?

Does my gift card from the Critical Role US store expire?

How should I care for my shirt?

How can I pay for my order?

Can I use my gift card from a different Critical Role store (CAN, EU, AUS, UK)?

Guide to the new EU VAT scheme

What are your signature requirements on delivery?

Do international orders have to pay customs, duties, and taxes?

Can I change or cancel my order after it’s been placed?

How do I change my order?

Glorious Gilmore's Hours of Operation

What is your shipping policy?

How much does shipping cost?

When will my order be processed?

Can you explain the different shipping options?

Can I split an order to go to different addresses?

Can I ship to another country internationally?

My order was “marked” as delivered, but I didn't receive it. What should I do?

I did not receive my order

Tax ID Requirements for Shipments to Brazil (Updated June 16, 2021)

Order Shipments

Orders Placed During Upcoming Holidays

Guide to the new EU VAT Scheme

Orders placed leading up to and during holidays

What is your policy?

Shipping

When I refund my order, why isn’t the shipping fee refunded?

How can I report an issue with my order (defect, exchange, refund request, etc.)?

Can I return the digital product for a refund?

International Return + Exchange Policy

Eligible Exchanges / Returns and Store Credit

Taldorei Campaign Setting Reborn and Candela Obscura Core Rulebook Return Policy

Return and Exchanges

General Office HoursUpdated a year ago