Order ShipmentsUpdated a year ago
Online Shipping: Customers are responsible for the associated shipping amount (cost to ship) and understand this is a non-refundable charge when placing online orders
Delivery failures (i.e., Return To Sender) determined by third-party shipping and postal services due to errors found upon dispatch and while in transit to the shipping address will be automatically returned to sender if the courier is unable to successfully deliver (i.e., incorrect address/invalid address/multiple delivery attempts). If your shipped order is received at the sender’s return address, then a refund will automatically be processed as an order return, and credit will be issued back to the original form of payment; this does NOT include the amount of shipping paid to ship the order.
Please be advised that return and/or exchange requests must be submitted to our Support team. To initiate your request, please contact us using our web form. Shipments that are returned without prior notice will NOT be honored.
Customers are responsible for the return postage and shipping, except for, and related to, warranty defects or damages observed from manufacturing/production.
PLEASE NOTE: gift cards, discounted items found under our “SALE” section of our shop, retired items (products that are no longer available online), and purposeful items intended for supporting charitable proceeds/donation of sales (i.e., Critical Role Foundation, nonprofit organizations, etc.), are excluded from this policy. We highly encourage reviewing the product description section before confirming your purchase, as products that are listed as “final sale” are deemed ineligible for:
- Return
- Exchange
- Store Credit
- Refund
Customers can find this information when directly viewing a product’s landing page to indicate in advance that a return or exchange will NOT be accommodated, as explicitly noted when reviewing the product information.
Condition of Returned Items
- Returned merchandise NOT received in original packaging or determined to NOT be in “new” condition as it was sold (including attached garment tags, hang tags, and labeled barcodes displayed around or directly on the product itself) may be subject to a restocking fee, which will be assessed on a case-by-case basis.
- CR reserves the right to determine the final credit amount to be disbursed, either in-store credit or issued as a refund to the original payment method.
- To prioritize health and proper sanitation, any product returned and found to NOT comply with this policy at the time of quality inspection will be at CR’s sole discretion to deny and immediately issue store credit minus 10-15% for handling and processing (representative of costs involved and defined as “restocking fee”) depending on the condition upon delivery at the return’s facility.
Eligible Returns and Refunds
Suppose you are unsatisfied with your purchased order. In that case, you may return unused, unworn, unwashed, and/or defective merchandise received by contacting our Customer Care team with your order reference number to initiate a return-for-refund request.
- US Domestic: Returns made within 30 days of the order’s purchase date will be refunded to the original form of payment.
International shipping outside of the US: Returns made within 60 days of the order’s purchase date will be refunded to the original form of payment.