Critical Role Shop US

<p style="box-sizing: inherit; margin: 0px 0px 1rem; padding: 0px; color: rgb(33, 33, 33); font-family: &quot;ITC Bodoni Twelve&quot;, serif; font-size: 15.6px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Special circumstances such as national and publicly observed holidays can add&#xA0;an extra 2-3 business days&#xA0;to fulfill and ship out orders from our fulfillment centers. Please keep in mind that transit times will be affected upon dispatch, depending on the ship service selected when placing an online order.<p style="box-sizing: inherit; margin: 0px 0px 1rem; padding: 0px; color: rgb(33, 33, 33); font-family: &quot;ITC Bodoni Twelve&quot;, serif; font-size: 15.6px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As delays are to be expected during holiday peak season:<p style="box-sizing: inherit; margin: 0px 0px 1rem; padding: 0px; color: rgb(33, 33, 33); font-family: &quot;ITC Bodoni Twelve&quot;, serif; font-size: 15.6px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We advise allotting an additional 5-7 business days to the average turnaround time to estimate an order&apos;s ETA/delivery date.&#xA0;Shipping carrier deadline (&quot;ship by&quot;) recommended cutoff dates for expected delivery by December 25, 2023:<ul style="box-sizing: inherit; margin: 0px 0px 1rem 2rem; padding: 0px; color: rgb(33, 33, 33); font-family: &quot;ITC Bodoni Twelve&quot;, serif; font-size: 15.6px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; margin-bottom: 0.4rem; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">DOMESTIC<ul style="box-sizing: inherit; margin: 0px 0px 1rem 2rem; padding: 0px; font-family: initial; font-size: initial;"><li style="box-sizing: inherit; margin-bottom: 0.4rem; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">December 16th</li></ul></li><li style="box-sizing: inherit; margin-bottom: 0.4rem; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">INTERNATIONAL<ul style="box-sizing: inherit; margin: 0px 0px 1rem 2rem; padding: 0px; font-family: initial; font-size: initial;"><li style="box-sizing: inherit; margin-bottom: 0.4rem; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Oceania: December 6th</li><li style="box-sizing: inherit; margin-bottom: 0.4rem; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Canada: December 6th</li><li style="box-sizing: inherit; margin-bottom: 0.4rem; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Europe: December 6th</li><li style="box-sizing: inherit; margin-bottom: 0.4rem; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Rest of world: December 6th</li></ul></li></ul>

Special circumstances such as national and publicly observed holidays can add an extra 2-3 business days to fulfill and ship out orders from our fulfillment centers.Please keep in mind that transit times will be affected upon dispatch, depending on t

Orders Placed During Upcoming Holidays

Shipping

Do I need an account to place an order?

What is the value of having an account?

How secure will my data be if I create a Critical Role Store account?

Why can’t I sign in to my account?

I've purchased products on another regional Critical Role Store in the past; will my details transfer over?

How often do you restock items?

Can I still shop at the Critical Role US Store?

Are your items true to size?

How do I access my digital item?

How do I know if my order was successful?

Can I change my billing address?

This is a gift. Will this include pricing and my personal information?

Can you gift wrap my order and put a special note on it?

Does my gift card from the Critical Role US store expire?

How should I care for my shirt?

How can I pay for my order?

Can I use my gift card from a different Critical Role store (CAN, EU, AUS, UK)?

Guide to the new EU VAT scheme

What are your signature requirements on delivery?

Do international orders have to pay customs, duties, and taxes?

Can I change or cancel my order after it’s been placed?

General Office Hours

How do I change my order?

Glorious Gilmore's Hours of Operation

General

What is your shipping policy?

How much does shipping cost?

When will my order be processed?

Can you explain the different shipping options?

Can I split an order to go to different addresses?

Can I ship to another country internationally?

My order was “marked” as delivered, but I didn't receive it. What should I do?

I did not receive my order

Tax ID Requirements for Shipments to Brazil (Updated June 16, 2021)

Order Shipments

Guide to the new EU VAT Scheme

Orders placed leading up to and during holidays

What is your policy?

When I refund my order, why isn’t the shipping fee refunded?

How can I report an issue with my order (defect, exchange, refund request, etc.)?

Can I return the digital product for a refund?

International Return + Exchange Policy

Eligible Exchanges / Returns and Store Credit

Taldorei Campaign Setting Reborn and Candela Obscura Core Rulebook Return Policy

Return and Exchanges

Orders Placed During Upcoming HolidaysUpdated a year ago